This Service Level Agreement (“SLA”) between Genie9 LTD. (“Genie9”) and you (“you”) sets forth the service level terms and conditions with respect to the cloud-based automated data backup services offered by Genie9, currently via www.zoolz.com (the “Cloud Backup Services”).
Genie9 is dedicated to making the Cloud Backup Services easy to access and to use and to providing you with the highest standards of service. This SLA formally sets forth Genie9 commitment to ensure 99.9% uptime of the Cloud Backup Services.
The SLA does not apply to any services that expressly exclude this SLA (as stated in the documentation for such services) or to Downtime resulting from:
Amazon Web Services outage or other causes beyond Genie9 reasonable control, including force majeure events; or
Your or any third party’s equipment, services, actions or lack thereof.
Genie9 scheduled maintenance and version upgrades.
“Downtime” means the total number of minutes in a calendar month during which the Cloud Backup Services are unavailable or inoperable.
“Monthly Uptime Percentage” means the total number of minutes in a calendar month minus Downtime suffered in a calendar month, divided by the total number of minutes in a calendar month.
Once you register with Genie9 and sign in to the Service, you are not anonymous to Genie9.
When registering with Genie9, you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state, country, zip code, a user name, and a confirmed email address. When backing data up with the Service, you send us that data and you also are sending file system information, including names of files and directories. Genie9 may also record your IP address when you submit information.
Genie9 also may collect, at your option, certain preference and demographic information from you.
All information collected by Genie9 is used for internal purposes of providing the Service, providing support to users, and to improve services. Aggregating non-identifying information supplied by users allows Genie9 to understand its user base and to improve services.
Genie9. may also use your company name, logo, and feedback for marketing purposes. For example, Genie9. may use information you provide to contact you to further discuss your interest in our products or services and to send you information regarding Genie9. and its partners, such as information about promotions or events.
To protect your account information, please keep your password secure.
All Users may opt to remove their Personal Data from our live database by contacting Genie9 and canceling their Genie9 user account. Users of the genie9.com Services may also cancel their user account by logging into their account, selecting My Account, and clicking on Delete Account or request from the person who added that person to the account for removal.
Genie9 does not intentionally gather Personal Data about visitors who are under the age of 13.
We will not sell or market the email addresses or other collected personal information of registered Users to third parties.
We will not view the files that you backup.
We may view your file system information (file extensions, sizes etc. but not your file contents) to provide technical support.
You acknowledge and agree that Genie9 may occasionally send you administrative communications regarding your account or the Service via email.
Cookies and Passive Data Collection
IP Addresses also help us diagnose network congestion, problems with our servers and otherwise assist in the administration and delivery of the Service to our Users.
Links to Third Party Sites
Genie9 websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.
Genie9 Service Providers
Genie9 does not disclose Personal Data to third parties, except to process credit card information for orders. However, at a future time, Genie9 may need to provide users’ Personal Data to other third parties to deliver specific services to the user (such as hosting services or support services). These third parties will be required to adhere to Safe Harbor Privacy Principles or at a minimum Genie9 will require the third party to certify they follow privacy protection equal to Genie9’s. Users will also be provided with a mechanism to opt-out of having their Personal Data viewed by such third parties.
Genie9 does not disclose Personal Data, including the data you back up with the Service, unless disclosure is necessary to comply with an enforceable government request such as a warrant.
Change of Ownership
In the event of a change in ownership, or a direct merger or acquisition with another entity, we reserve the right to transfer all of Genie9 User information, including Personal Data, to a separate entity. We will use commercially reasonable efforts to notify you (by posting on our website or an email to the email address you provide when you register) of any change in ownership, merger or acquisition of Genie9’s assets by a third party, and you may choose to modify any of your registration information at that time.
Genie9 uses industry standard security measures to protect against the loss, misuse and alteration of the information under our control. Although we make good faith efforts to store the information collected by Genie9 in a secure operating environment that is not available to the public, Genie9 cannot guarantee complete security. Further, while we take reasonable steps to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “crackers” from obtaining this information.
You may, at any time, choose to correct or update the information you have submitted to Genie9 by updating your account on our website.
If you cancel your account, your Personal Data and other information may be retained in our archive or backup records.
If you have a dispute or complaint about privacy on a Genie9 website, we kindly ask that you attempt first to resolve the issue directly with Genie9 by emailing firstname.lastname@example.org.
Genie9 reserves the right in our sole discretion to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted on Genie9 websites, and a User’s continued use of the Service will signify agreement to such changes.
Effective Date: April 19, 2015
Genie9 Products are licensed and not sold to you. During the term of your subscription, Genie9 grants to you a revocable, limited, non-transferable, non-exclusive license to use Genie9 Products, solely in connection with the backup of your data. Except for the limited license granted in these Terms, Genie9 and its licensors retain all right, title and interest in and to the Genie9 Products, all copies thereof, and all proprietary rights therein, including copyrights, patent, trademark and trade secret rights. You may not copy or distribute Genie9 Products, except to the extent that copying is necessary to use Genie9 Products for the purposes set forth herein. You may not reverse engineer, decompile, disassemble, modify, or create derivative works of Genie9 Products. You may not alter or modify any disabling mechanism which may be included in Genie9 Products. You may not assign, sublicense, rent, timeshare, loan, lease, or otherwise transfer Genie9 Products, or directly or indirectly permit any third party to copy Genie9 Products. You may not remove any proprietary notices (e.g., copyright and trademark notices) from Genie9 Products. You must reproduce the copyright and all other proprietary notices displayed on Genie9 Products and on each permitted backup or archival copy. All use of Genie9 Products shall be in accordance with these Terms and its then-current documentation. You shall be solely responsible for ensuring that your use of Genie9 Products is in compliance with all applicable foreign, federal, state and local laws, rules and regulations.
How It Works
Genie9 Products save a copy of each file that is automatically selected for backup and other files you designate for backup (your “Backed-up Data”) to a server operated by Amazon. Genie9 Products automatically scan for changes or additions to the Backed-up Data and then periodically re-save a copy or a part of a modified file or create a copy of a newly designated file. For a complete list of the files Genie9 is backing-up for you, please refer to the Genie9 web console. You can check whether Genie9 is backing-up specific files by going to Genie9 Timeline located in your Computer, Web console, or from your mobile. If you are unable to locate your file, Genie9 is not backing-up that file. Your Backed-up Data may not be available or restorable if: (i) Genie9 has not completed copying your selected files or changed files; (ii) for files, folders, or disk drives that are not automatically backed-up, you do not manually select them for backup, or you unselect a file for backup; (iii) you delete a person from your Genie9 account; (iv) you move a file to a location on your computer that is not automatically scanned to select files for backup or you upgrade your operating system resulting in changes to your file mapping; (v) your computer is unable to access the internet or to Amazon s3 Storage; (vi) you fail to follow Genie9 technical requirements, including upgrading the version of your Genie9 Products as required; or (vii) you terminate your license or fail to renew your subscription to Genie9 Products. For additional information about the status of your Backed-up Data Frequently Asked Questions (FAQs)
Enhancements and Feedback
Enhancements. Genie9 may (i) automatically update Genie9 Products installed on your computer without your prior notice, (ii) upgrade, enhance, change and modify (collectively, the “Enhancements”) Genie9 Products, or (iii) discontinue or retire Genie9 Products or any aspect or feature of Genie9 Products, including the types of files and data that are backed-up (not every file on your computer is backed-up) or the availability of Genie9 Products on any particular device or communications service at any time and from time-to-time in its sole discretion. Any Enhancements made available to you will be subject to these Terms. Genie9 will use reasonable efforts to provide notice of material changes to the Genie9 Products or changes to these Terms by posting them to Product Agreement. It is your responsibility to periodically check Genie9 website to inform yourself of any such modifications. Changes to these Terms, which may be made in Genie9 sole and exclusive discretion, will be effective upon acceptance of these Terms (as described herein) for new subscriptions and effective for all existing users thirty (30) calendar days after the posting of the new Terms on Genie9 website at Product Agreement You agree to be bound to these Terms, as modified. If you do not agree to the modified Terms you are not permitted to use Genie9 Products and must terminate your subscription immediately.
You may provide feedback to Genie9 with respect to the Genie9 Products. Genie9 may use feedback for any purpose without obligation of any kind. To the extent a license is required under your intellectual property rights to make use of the feedback, you hereby grant Genie9 an irrevocable, non-exclusive, perpetual, royalty-free license to use the feedback in connection with Genie9 business, including enhancement of the Genie9 Products.
Term and Termination. These Terms and your license to the Genie9 Products will commence at the time and on the day you install, access, or use Genie9 Products, whichever is earlier. These Terms, your license and your subscription to the Genie9 Products will automatically terminate or expire upon the earlier of (i) non-renewal, cancellation, or expiration of your subscription or your failure to pay invoices when due, (ii) Genie9 discontinuance of the Genie9 Products, or (iii) failure to comply with these Terms. If any third party makes an intellectual property infringement claim relating to the Genie9 Products, Genie9 reserves the right to immediately terminate your subscription to the affected Genie9 Products. Genie9 MAY, IN ITS SOLE DISCRETION, DENY USE OF AND ACCESS TO ALL OR ANY PORTION OF THE Genie9 PRODUCTS, INCLUDING SUSPENDING OR TERMINATING YOUR LICENSE AND ACCOUNT WITH Genie9 IF YOU ARE USING THE Genie9 PRODUCTS IN A MANNER NOT INTENDED OR IN VIOLATION OF LAW.
Effect of Non-Renewal or Termination
Upon any non-renewal, termination, or expiration of your subscription to the Genie9 Products (i) the license granted herein will automatically and immediately terminate and you will have no further right to possess or use the Genie9 Products, (ii) the Genie9 Products may be disabled by Genie9 without notice to you, and (iii) you will no longer have the right to access or retrieve your Backed-up Data. You acknowledge and agree that Genie9 policy is to automatically delete all of your Backed-up Data upon non-renewal, termination, or expiration of your subscription to Genie9 Products and that it is solely your responsibility to seek another source for your backup needs.
Trial and Evaluation Licenses
You may try the Genie9 Products prior to paying for a full subscription by licensing a trial, evaluation, or other limited versions (an “Evaluation Version”). Your license to an Evaluation Version of the Genie9 Products will automatically terminate upon the earlier of (i) the expiration or cancellation of the evaluation period, (ii) when the Genie9 Product is no longer made available, (iii) when Genie9 cancels your license to the Evaluation Version, or (iv) when your computer has not accessed the Genie9 server for more than thirty (30) calendar days. You acknowledge and agree that Genie9 policy is to automatically delete all of your Backed-up Data upon termination or expiration of any Evaluation Version and that it is solely your responsibility to seek another source for your backup needs.
Disclaimer of Warranties; Indemnification; Limitation of Liability
Genie9 Products. THE Genie9 PRODUCTS MAY CONTAIN OR Genie9 MAY PROVIDE TO YOU THIRD PARTY HARDWARE, PRODUCTS, SOFTWARE, OR PROGRAMMING, OR YOU MAY OBTAIN THIRD PARTY HARDWARE, PRODUCTS, SOFTWARE, OR PROGRAMMING FROM THIRD PARTIES DIRECTLY, (“THIRD PARTY COMPONENTS”). THE Genie9 PRODUCTS, ALL THIRD PARTY COMPONENTS AND ALL BETA SOFTWARE ARE PROVIDED “AS IS,” “WHERE IS,” “AS AVAILABLE,” “WITH ALL FAULTS” AND, TO THE FULLEST EXTENT PERMITTED BY LAW, WITHOUT WARRANTY OF ANY KIND. Genie9 AND ITS LICENSORS DISCLAIM ALL WARRANTIES WITH RESPECT TO THE Genie9 PRODUCTS, THE THIRD PARTY PRODUCTS AND ALL BETA SOFTWARE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE, AND ANY WARRANTIES REGARDING QUIET ENJOYMENT, QUALITY OF INFORMATION, SECURITY, RELIABILITY, TIMELINESS, AVAILABILITY OF BACKED-UP DATA AND PERFORMANCE OF THE Genie9 PRODUCTS. Genie9 DOES NOT WARRANT THAT THE Genie9 PRODUCTS, THIRD PARTY COMPONENTS, OR BETA SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE Genie9 PRODUCTS, THIRD PARTY COMPONENTS, OR BETA SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE Genie9 PRODUCTS, THIRD PARTY COMPONENTS, OR BETA SOFTWARE WILL BE CORRECTED, OR THAT ENCRYPTION ALGORITHMS, ASSOCIATED KEYS AND OTHER SECURITY MEASURES WILL BE SECURE OR EFFECTIVE. YOU UNDERSTAND AND AGREE THAT YOUR INSTALLATION, USE AND ACCESS OF THE Genie9 PRODUCTS, THIRD PARTY COMPONENTS AND ALL BETA SOFTWARE IS AT YOUR SOLE DISCRETION AND RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER, SOFTWARE AND THE LOSS OF BACKED-UP DATA THAT RESULTS FROM THE USE THEREOF. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY Genie9 SHALL CREATE ANY ADDITIONAL Genie9 WARRANTIES OR IN ANY WAY INCREASE THE SCOPE OF Genie9’S OBLIGATIONS HEREUNDER. YOU HEREBY WAIVE ANY AND ALL CLAIMS, NOW KNOWN OR LATER DISCOVERED, THAT YOU MAY HAVE AGAINST Genie9 AND ITS AFFILIATES, SUPPLIERS AND LICENSORS ARISING OUT OF YOUR USE OF THE Genie9 PRODUCTS, THIRD PARTY COMPONENTS AND BETA SOFTWARE. THE Genie9 PRODUCTS MAY BE USED TO ACCESS AND TRANSFER INFORMATION OVER THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT Genie9 DOES NOT OPERATE OR CONTROL THE INTERNET AND THAT (I) VIRUSES, WORMS, TROJAN HORSES, AND OTHER UNDESIRABLE DATA, OR SOFTWARE, OR (II) UNAUTHORIZED USERS (E.G., HACKERS) MAY ATTEMPT TO OBTAIN ACCESS TO AND DAMAGE YOUR DATA, WEBSITES, COMPUTERS, OR NETWORKS. Genie9 SHALL NOT BE RESPONSIBLE FOR SUCH ACTIVITIES. YOU ARE SOLELY RESPONSIBLE FOR THE SECURITY AND INTEGRITY OF YOUR DATA AND SYSTEMS.
Genie9 may designate certain Enhancements and new releases of the Genie9 Products as “Beta Software.” Beta Software is not ready and is not intended for use in a production environment. At this early stage of development, operation of the Beta Software may be unpredictable and lead to erroneous results. You acknowledge and agree that (i) the Beta Software is experimental in nature and has not been fully tested, (ii) the Beta Software may not meet your requirements or perform as intended, (iii) use of the Beta Software may not be uninterrupted, error free, or free of faults, (iv) your use of the Beta Software is for the sole purpose of evaluating and testing the product and providing feedback to Genie9, and (v) you shall inform your employees, staff members and other users regarding the nature of the Beta Software. Your use of the Beta Software is and shall be subject to these Terms.
Indemnification; Limitation of Liability
YOU ARE SOLELY RESPONSIBLE AND LIABLE FOR YOUR CONDUCT, YOUR DATA, AND YOUR BACKED-UP DATA RELATED TO THE Genie9 PRODUCTS. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD Genie9, AND ITS OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, SUPPLIERS AND LICENSORS HARMLESS FROM AND AGAINST ANY AND ALL LOSS, COST, DAMAGE, LIABILITY AND EXPENSE (INCLUDING ATTORNEYS’ FEES, EXPERT FEES AND OUT-OF-POCKET EXPENSES) ARISING OUT OF, RESULTING FROM, OR IN CONNECTION WITH YOUR BREACH OF THESE TERMS, YOUR USE OF THE Genie9 PRODUCTS, OR YOUR BACKED-UP DATA. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Genie9 OR ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY COST TO PROCURE SUBSTITUTE SERVICES OR DATA, OR ANY DIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, EXEMPLARY, OR ANY OTHER DAMAGES, INCLUDING DAMAGES FOR PERSONAL INJURY, LOST PROFITS, LOSS OF DATA AND BACKED-UP DATA, BUSINESS INTERRUPTION, OR LOST REVENUES, ARISING OUT OF YOUR USE OR INABILITY TO USE THE Genie9 PRODUCTS, THIRD PARTY COMPONENTS, OR BETA SOFTWARE, OR YOUR USE OF DATA OR FILES STORED THEREIN, EVEN IF Genie9 HAS BEEN ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES (WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR OTHERWISE)). IN ANY CASE AND WITHOUT LIMITING THE FOREGOING, THE ENTIRE LIABILITY OF Genie9 AND ITS AFFILIATES, SUPPLIERS AND LICENSORS FOR ALL DAMAGES OF EVERY KIND AND TYPE (WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) SHALL BE LIMITED TO THE LICENSE FEES PAID BY YOU TO Genie9 IN THE 30 CALENDAR DAYS PRIOR TO THE DAMAGES ARISING. IF THE Genie9 PRODUCTS ARE PROVIDED TO YOU WITHOUT CHARGE, THEN Genie9 SHALL HAVE NO LIABILITY TO YOU WHATSOEVER. THE FOREGOING TERMS SET A LIMIT ON THE AMOUNT OF DAMAGES PAYABLE AND ARE NOT INTENDED TO ESTABLISH LIQUIDATED DAMAGES.YOU EXPRESSLY RECOGNIZE AND ACKNOWLEDGE THAT SUCH LIMITATION OF LIABILITY IS AN ESSENTIAL PART OF THIS AGREEMENT AND IS AN ESSENTIAL FACTOR IN ESTABLISHING THE PRICE OF THE Genie9 PRODUCTS. Some jurisdictions do not allow the exclusion of incidental or consequential damages, or the limitation on how long an implied warranty lasts, so some of the foregoing terms may not apply to you.
Governing Law and Arbitration
These Terms shall be governed, construed and enforced in accordance with the laws of the United Kingdom without reference to conflicts of law principles. The parties agree that the exclusive jurisdiction of any actions arising out of, relating to, or in any way connected with these Terms, shall be in the state or federal courts, as applicable, located in the City of London, UK.
Any dispute, controversy, or claim arising out of or relating to this Agreement, including the arbitrability of the matter or the formation, interpretation, scope, applicability, termination, or breach thereof, shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures, or JAMS International Arbitration Rules, if the matter is deemed “international” within the meaning of that term as defined in the JAMS International Arbitration Rules. The arbitration shall be administered by JAMS, shall take place before a sole arbitrator, and shall be conducted in London, UK. If the JAMS International Arbitration Rules apply, the language to be used in the arbitral proceedings will be English. Judgment upon the arbitral award may be entered by any court having jurisdiction. This section shall apply to and require arbitration of all disputes, controversies and claims, regardless of whether such disputes, controversies, or claims concern a single individual, entity, or other person, multiple individuals, entities, or other persons, or classes of individuals, entities, or other persons.
You shall not export, directly or indirectly, the Genie9 Products to any country for which the United Kingdom requires an export license or other governmental approval. You shall not use the Genie9 Products to store, backup, or distribute child pornography or other illegal files or data. You shall defend, indemnify and hold Genie9 harmless from and against any and all damages, fines, penalties, assessments, liabilities, costs and expenses (including attorneys’ fees, expert fees and out-of-pocket expenses) arising out of any claim that you are storing child pornography or other illegal files or data, or that the Genie9 Product was exported or otherwise shipped or transported by you in violation of applicable laws, rules and regulations.
Termination and Fair Use Policy
Genie9 SHALL HAVE THE ABSOLUTE AND UNILATERAL RIGHT IN ITS SOLE DISCRETION TO DENY USE OF AND ACCESS TO ALL OR ANY PORTION OF Genie9 PRODUCTS OR SERVICES TO USERS WHO ARE DEEMED BY Genie9 TO BE USING THE Genie9 PRODUCTS OR SERVICES IN A MANNER NOT REASONABLY INTENDED BY Genie9 OR IN VIOLATION OF LAW, INCLUDING BUT NOT LIMITED TO SUSPENDING OR TERMINATING A USER’S ACCOUNT WITH Genie9 AND THE LICENSE TO USE THE Genie9 PRODUCTS OR SERVICES. Genie9 Products or Services are designed to serve the needs of particular types of users, such as individual consumers or small businesses. If you have purchased a Genie9 Product or Service that is inappropriate for your actual usage, for example if Genie9 believes that you are using our service for business or commercial use, Genie9 will require you to switch to an appropriate Genie9 Product or Service. This may result in you having to pay Genie9 additional fees for use of the appropriate product or to terminate your purchased Genie9 Products or Services. For example: If Genie9 believes that you are using our home service for business or commercial use, Genie9 has the sole discretion to amend your service to our Business service which may require you paying additional fees or termination of your account. Genie9 determines business use as excessive backup of media files e.g. photos or videos in excess of 500GB. Genie9 may, in our sole discretion and from time to time, establish or amend general operating practices to maximize the operation and availability of Genie9 Products or Services and to prevent abuses. As part of these practices, we reserve the right to monitor our system to identify excessive consumption of network resources and to take such technical and other remedies as we deem appropriate. Your consumption of Genie9 Products or Services may be deemed excessive if, within any month, your usage greatly exceeds the average level of monthly usage of Genie9 customers, generally. We monitor the usage of our heaviest Unlimited account users, a dynamic margin is calculated based upon averages which, should a user fall into, we may require them to cease backup or move onto a business account. In the event you are deemed to have violated this policy, we reserve the right to offer an alternative pricing plan or Genie9 Product or Service that will permit you to continue to use Genie9 Products or Services. Although violations of this policy have been infrequent, we reserve the right to terminate or suspend your license to use Genie9 Products or Services and any license to use the Genie9 Software, without prior notice in the event of a violation of this policy. If Genie9 believes that you are breached our Fair Use Policy and the user has not switched to a Business Service, Genie9 will allow the user 14 days from date of first communication to retrieve their data before deletion of the users account and data. 1st notice will be sent 14 days before account deletion and 2nd notice will be sent 2 days before account deletion. All communications will be sent to the email address attached to the users account. Genie9 has a zero tolerance policy and will immediately terminate accounts that violate the law in any way, including storing, publishing or sharing material that’s fraudulent, defamatory, misleading, or that violates the privacy or infringes the rights of others.
Third Party Software Credits
The following is a list of the third-party software and images we have included in Genie9’s products/website. We are thankful to all individuals that have created these.
These components require that their credits are to be included on our site:
Copyright (c) 2008-2011 Peter Palotas
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
Revised on Feburary 7, 2013
These terms of service (“Terms”) are a legal agreement between you, either an individual or a single legal entity (“You” or “you”), and Genie9. Genie9 operates the Genie9 online services and are referred to in these Terms as “BigMIND.” These Terms govern your use of any Genie9 online services (“Services”), the Genie9 website (“Site”), the client software distributed with this Agreement and any other software provided by Genie9, including any updates and any accompanying written documentation (“Software”). Collectively, the Software, the Site and the Services may be referred to as the “Products.” By clicking the “I AGREE” or similar button, or using any Products, you agree to these Terms. If you do not agree to these Terms, then do not indicate acceptance and do not use the Products. If you agree to these Terms on behalf of a legal entity, you represent that you have the authority to bind that legal entity to these Terms.
You must register with Genie9 to use the Services, and you agree to keep your registration information accurate, complete and up-to-date as long as you continue to use the Services. BigMIND Home currently offers a free personal account with limited storage capacity (“Free Account”) and various fee-bearing accounts offering larger storage capacities and other feature enhancements (“Paid Accounts”). If you sign-up for a Paid Account, you agree to pay the fixed subscription and variable usage-based fees with a 30-day money back period, if any, for the account type you have selected and agree to any applicable restrictions, including quotas on the amount of storage you are allowed to use. If you exceed any quota allocated to your account, you agree that Genie9 may restrict your ability to backup further data until you reduce your storage usage or upgrade your account. If you use a credit card for payment, you authorize Genie9 to automatically renew your subscription and charge the then-current renewal fees to the credit card associated with your account unless you notify Genie9 in advance that you do not want your subscription renewed.
You are responsible for keeping your passwords secure, and you agree not to disclose your passwords to any third party. You are solely responsible for any activity that occurs under your usernames and accounts, including any sub-accounts. If you lose your passwords or the encryption keys for your accounts, you may not be able to access your backup data. You must notify Genie9 immediately of any unauthorized use of your accounts or any other security breach related to the Service. If Genie9 determines that a security breach has occurred or is likely to occur, Genie9 may suspend your accounts and require you to change your usernames and passwords.
Subject to these Terms, Genie9 grants you a limited, non-exclusive, non-transferable and revocable license to access the Site and use the Services and Software. You may install and use the Software in executable form only on the number and type of devices that are specified in the then-current documentation for your account type as described on the Site or as specified in other transaction documentation provided by Genie9 or an authorized reseller. You acknowledge that certain third-party code may be provided with the Software and that the license terms accompanying that code will govern its use.
You acknowledge that Genie9 or third parties own all right, title and interest in and to the Products, including all intellectual property rights. Except for the license granted in these Terms, Genie9 and its licensors retain all rights in the Products, and no implied licenses are granted to you.
You specifically agree that you will not, nor will you permit another person to:
sublicense, lease, rent, loan, transfer or distribute any portion of the Products;
modify, adapt, translate or create derivative works from the Products;
decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Products; or
remove, obscure, or alter any trademark, copyright or other proprietary rights notices displayed in the Software or on the Site.
You are solely responsible for your conduct related to the Service and any backup data you store on the Service. You specifically agree that you will not use the Products to:
violate any laws or regulations;
infringe the intellectual property or other rights of third parties;
transmit any material that contains viruses or other harmful computer code or files such as Trojan horses, worms or time bombs.
Genie9 respects the intellectual property of others and requires that users of the Service do the same. When you use the Products, you may not upload, store, share, display, post, e-mail, transmit or otherwise make available any material that infringes any copyright, patent, trademark, trade secret or other proprietary rights of any person or entity. In appropriate circumstances, Genie9 will terminate the accounts of infringers.
You agree to defend, indemnify, and hold Genie9, its suppliers, resellers, partners and their respective affiliates harmless from and against any claims, liabilities, damages, losses and expenses, including reasonable attorney fees and costs, in connection with:
your use of the Products
your violation of these Terms;
your violation of any third party right, including any intellectual property right; or
any claim that use of your backup data caused damage to a third party.
This indemnity obligation will survive the termination or expiration of your account and these Terms.
Genie9 reserves the right at any time to modify, suspend, or discontinue providing the Service, in whole or in part, without notice. While not obligated to do so, Genie9 will use commercially reasonable efforts to notify you of any such action by sending you an e-mail, an in-client message or by posting relevant information on the Site.
Genie9 reserves the right to modify these Terms at any time, and each such modification will be effective upon posting on the Site. All material modifications will apply prospectively only. Your continued use of any Products following any such modification constitutes your agreement to be bound by the modified Terms. To stay informed of any changes, please review the most current version of these Terms posted on the Site. If you do not agree to be bound by these Terms, you must stop using the Products immediately.
These Terms, and any posted revisions, remain in effect as long as you continue to maintain an account or use the Services. You may terminate your account at any time, for any reason, by following the instructions on the Site and discontinuing use of the Products.
If you have a Free Account, Genie9 may terminate your account and these Terms immediately and without notice if Genie9 software fails to access the Service or to perform a backup for more than thirty (30) days (Genie9 is not activelty installed on your computer) or you fail to comply with these Terms. If you have a Paid Account (Premium or Business), Genie9 may terminate your account and these Terms after (30) days and without notice if you fail to renew your subscription, fail to pay any fees or invoices when due or otherwise fail to comply with these Terms.
On termination or expiration of your account or these Terms, you will no longer have the right to continue to use the Software and the Services, and you will no longer be able to access and restore your backup data. Also, you specifically agree that Genie9 has no obligation to provide you or anyone else with a copy of your backup data and may automatically purge your backup data from Genie9 systems.
BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THE EXCLUSIONS SET FORTH BELOW MAY NOT APPLY TO YOU.
YOU SPECIFICALLY AGREE THAT YOUR USE OF THE PRODUCTS IS AT YOUR SOLE RISK, AND THE PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Genie9, ITS SUPPLIERS, RESELLERS, PARTNERS AND THEIR RESPECTIVE AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN PARTICULAR, Genie9, ITS SUPPLIERS, RESELLERS, PARTNERS AND THEIR RESPECTIVE AFFILIATES MAKE NO WARRANTY THAT (A) THE PRODUCTS WILL MEET YOUR REQUIREMENTS; (B) YOUR USE OF THE PRODUCTS WILL BE TIMELY, UNINTERRUPTED, SECURE OR ERROR-FREE; (C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF THE PRODUCTS WILL BE ACCURATE OR RELIABLE; AND (D) ANY DEFECTS OR ERRORS IN THE PRODUCTS WILL BE CORRECTED.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PRODUCTS IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. YOU FURTHER ACKNOWLEDGE THAT THE PRODUCTS ARE NOT INTENDED OR SUITABLE FOR USE IN APPLICATIONS THAT COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.
BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SOME OF THE EXCLUSIONS OR LIMITATIONS SET FORTH BELOW MAY NOT APPLY TO YOU.
YOU SPECIFICALLY AGREE THAT Genie9, ITS SUPPLIERS, RESELLERS, PARTNERS AND THEIR RESPECTIVE AFFILIATES WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSSES (EVEN IF THE PARTY YOU ARE SEEKING DAMAGES AGAINST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM THE USE OR INABILITY TO USE THE PRODUCTS OR IN ANY WAY RELATING TO THE PRODUCTS.
IF YOU HAVE A PAID ACCOUNT, YOU AGREE THAT THE AGGREGATE LIABILITY OF Genie9, ITS SUPPLIERS, RESELLERS, PARTNERS AND THEIR RESPECTIVE AFFILIATES FOR ANY AND ALL CLAIMS IN CONNECTION WITH THE PRODUCTS IS LIMITED TO THE AMOUNT PAID FOR THAT ACCOUNT DURING THE 30 DAY PERIOD BEFORE THE RELEVANT CLAIM. IF YOU HAVE A FREE ACCOUNT, YOU AGREE THAT THE AGGREGATE LIABILITY OF Genie9, ITS SUPPLIERS, RESELLERS, PARTNERS AND THEIR RESPECTIVE AFFILIATES FOR ANY AND ALL CLAIMS IN CONNECTION WITH THE PRODUCTS IS LIMITED TO ONE US DOLLARS ($1). YOU SPECIFICALLY AGREE THAT THIS DAMAGES LIMITATION IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND Genie9.
You acknowledge that use of the Products may be subject to the export and import laws of the United Kingdom and other countries. You agree to comply with all export and import laws and regulations. In particular, you acknowledge that the Products may not be exported or re-exported to any U.K. embargoed countries or to anyone on the U.K. Treasury Department’s list of Specially Designated Nationals or the U.K. Department of Commerce Denied Persons List or Entity List. By using the Products, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the Products for any purposes prohibited by U.K. law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons.
These Terms and the relationship between you and Genie9 will be governed by the laws of the United Kingdom, excluding its conflicts of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in London to resolve any dispute or claim arising from these Terms. As to intellectual property rights, you specifically agree that Genie9 may file an action in any jurisdiction to protect or enforce its rights. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these Terms.
These Terms constitute the entire agreement between you and Genie9 and completely replace any prior agreements between you and Genie9 in relation to the Products. If any part of these Terms is held invalid or unenforceable, that portion will be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions will remain in full force and effect. The failure of Genie9 to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. You agree that, except as otherwise expressly provided in these Terms, there will be no third-party beneficiaries to this agreement. You agree that any claim or cause of action related to these Terms or the use of the Products must be filed within one (1) year after the cause of action arose or be forever barred.
You may not assign or transfer any of your rights or obligations under these Terms to a third party without the prior written consent of Genie9 Genie9 may freely assign this Agreement.
Last Revised June 24, 2014
Genie9 LTD. DMCA Policy
Genie9 LTD. (“Genie9”) respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.K. Copyright Office website at http://www.ipo.gov.uk/types/copy.htm, Genie9 will respond expeditiously to claims of copyright infringement committed using the Genie9 service and/or the Genie9 website (the “Site”) if such claims are reported to Genie9 Designated Support email identified in the sample notice below.
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by completing the following DMCA Notice of Alleged Infringement and delivering it to Genie9 Designated Copyright Agent. Upon receipt of Notice as described below, Genie9 will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Site.
DMCA Notice of Alleged Infringement (“Notice”)
Identify the copyrighted work that you claim has been infringed, or – if multiple copyrighted works are covered by this Notice – you may provide a representative list of the copyrighted works that you claim have been infringed.
Identify the material or link you claim is infringing (or the subject of infringing activity) and to which access is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site or the exact location where such material may be found.
Provide your company affiliation (if applicable), mailing address, telephone number, and, if available, email address.
Include both of the following statements in the body of the Notice:
“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of, the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
Provide your full legal name and your electronic or physical signature.
Deliver this Notice, with all items completed, to Genie9 Designated Copyright Agent: